Advice & Guides: Understanding Expiry Dates for Medications

We prioritise providing medications with suitable expiry dates to ensure your pet’s health and your satisfaction. While exact expiry dates cannot be confirmed at the time of order, we adhere to strict quality standards and offer support for specific requests.

Key Points

1. Fresh Stock Approach:
   • Pet Chemist avoids holding bulk stock, instead placing daily orders with suppliers to ensure fresh, well-dated medications.
   • This approach helps us provide the best possible expiry dates for our products.
2. Minimum Expiry Standards:
   • All products are dispatched with at least 3 months’ expiry unless clearly marked as short-dated.
   • For long-term supplies (e.g., 6-month packets), expiry dates are checked to ensure there is sufficient time to use the product safely.
3. Pharmacy Prescription Medications:
   • Our pharmacists evaluate all prescription medications to confirm they can be fully used before their expiry.
   • If an issue arises, our customer service team will reach out to discuss alternative options.
4. Special Expiry Date Requests:
   • If you require a longer expiry date, add a comment to your order.
   • If we cannot meet your request, our warehouse team will contact you to find a suitable solution.
5. Customer Support Guarantee:
   • If you are dissatisfied with the expiry date of any product you receive, please contact our customer service team for assistance.
   • Our goal is to ensure you and your pets are well-supported and satisfied.

FAQs

• Can I request a longer expiry date for my medications?

  Yes, include your requirement in the order notes. Our team will do their best to meet your request or contact you if there are any issues.

• What happens if a product’s expiry date is shorter than expected?

  Contact our customer service team. They will assist in addressing the issue and finding a resolution.

• How are multi-month supply medications handled?

  We ensure that all multi-month supply medications have expiry dates that allow for safe and complete use.

• How do you handle expiry dates for prescription medications?

  Our pharmacists verify that all prescription medications can be used in full before their expiry. If there is any concern, we will reach out to discuss options.