With AutoShip, there are no lock-in contracts, or hidden terms and conditions. You can choose to cancel, pause, swap or edit your AutoShip subscriptions at any time, for no cost. You can easily manage your AutoShip subscriptions  by logging into your Pet Chemist account on our website or contacting customer service.

With AutoShip, there are no lock-in contracts, or hidden terms and conditions. You can choose to cancel, pause, swap or edit your AutoShip subscriptions at any time, for no cost. You can easily manage your AutoShip subscriptions  by logging into your Pet Chemist account on our website or contacting customer service.

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About Pet Chemist

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Click & Collect Service Ending from 1 July 2026

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Free Shipping Over $99

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Medication Delivery Weight Limits at Checkout

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Order Shipped: Request to Change Shipping Address

Priority Processing Service

Product List, Price and Other Information

Returns of Prescription Medication

Script FAQs - Processing & Dispatch Times Medication Orders

Shipping - Why Wasn't my Shipping Free? OTC

Shipping and Delivery: FAQs and Common Issues

Shipping Prescription Medication

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Why don't you display pictures of medication?

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 PayPal Not a Payment Option on Check Out

Shipping Information & Autoship

Advice and Guides: 10 signs your dog may need canine probiotics

Advice and Guides: Are KONG dog toys worth it? 

Advice and Guides: Caring for your aging companion: Essential tips for senior dog and cat wellness

Advice and Guides: Diabetes in pets – How to treat it, by Dr Ingrid Goodman 

Advice and Guides: Diabetes in pets – What signs to look for, by Dr Ingrid Goodman

Advice and Guides: Dog & cat teeth cleaning: 11 FAQs answered

Advice and Guides: Dog walking essentials & accessories

Advice and Guides: Enrichment toys for dogs – What are they & why are they important?

Advice and Guides: FAQs about flea, tick and worming your pet

Advice and Guides: Flea treatment for dogs: All you need to know

Advice and Guides: How to help manage your pet’s anxiety and stress around the holidays

Advice and Guides: How to treat separation anxiety in dogs

Advice and Guides: How-to manage itchy skin in dogs & cats, by Dr Evie Knight

Promoting regular exercise

Advice and Guides: Managing your pet’s weight

Advice and Guides: On the prowl for healthy dog treats? 

Advice and Guides: Seeking Veterinary Advice? Here's What You Need to Know

Advice and Guides: Successful dog training with treats

Advice and Guides: The importance of desexing pets, by Dr Ingrid Goodman

Advice and Guides: What do Vets say about probiotics for dogs and cats?

Advice and Guides: What does your pet’s poop say about their health?

BCS Frequently Asked Questions (FAQs)

Advice and Guides: What’s your pet’s body condition score (BCS)?

Advice and Guides: Your new puppy or kitten checklist

Advice and Guides: Zylkene: How it helps anxiety & stress in pets 

Ilium Dexapent 5mg/ml (50ml vial)

Plidogrel, Plavix out of stock

Solensia & Beransa available for purchase via Vet Clinics Only

Are All Products in Stock?

Can I Get a Prescription Outside Australia?

CBD Oil Products for Cats Availability

Compounded Medications

Getting Product Recommendations and Advice for Your Pets

How to tell if a product requires a prescription

How to Tell if You Need a Prescription for a Product

Live Chat

Product Complaint - General OTC (Reactions, Palatability)

Product FAQs - Caninsulin

Product FAQs - Caninsulin Stability During Transport

Product Prices

Advice & Guides: Understanding Expiry Dates for Medications

Understanding Expiry Dates for Medications

What Expiry Date Can I Expect on the Product I Order?

What Is Your Email Address?

Advice & Guides

Credit Card payment issue

Orders

Placing an Order for prescription medications

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Contact Pet Chemist

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Returns and Cancellations: How to Manage Your Orders

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Can my Vet send you my Script?

Cancel my Order

Discount Codes

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Does Pet Chemist Have A Fax Number?

Editing my Order

How do I order repeats on file?

How Do I Send You My Script?

How To Change My Email Address

How to Empty My Cart?

How To Order Pet Medication

How to order the repeats on the prescription

How To Place A Script Order

How to Reset Password

How to Upload Your Prescription

I Have a Question About my Script

I Need to Update My Credit Card on File

I Was Charged But I Have No Order

Is GST Included In The Prices On Pet Chemist?

Payment Methods

Pet Prescriptions Simplified

Placing an Order ( New Script)

Pricing

Tax Invoice Request

Purchasing Pet Medication Through Pet Chemist With your Pet Insurance Provider

Repeat enquiry / Prescription status

Script - Posting the Original Prescription (How and Why)

Script FAQ - What Is The Original Prescription

Script FAQs - Can I Purchase Multiple Repeats at Once?

Script FAQs - Can You Dispense Off A Copy?

Script FAQs - Do I Need A new Script Each Time?

Script FAQs - How long Is A Prescription Valid For?

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