Cold Shipping Terms & Conditions

By purchasing refrigerated products, you accept the risks associated with shipping delays and understand that Pet Chemist cannot replace these items or guarantee their efficacy due to delays.

Cold Shipping Terms & Conditions:

• You understand and accept the risk for potential delays to shipping that are beyond the control of Pet Chemist Online and Pet Chemist Pharmacy ("Pet Chemist").
• You understand and accept that Pet Chemist will not replace any refrigerated products due to delays in shipping that may or may not affect the viability of this product.
• You understand and accept and that there are inherent risks involved in shipping refrigerated products which may affect the efficacy of this product.
• You understand and accept that Shipping Insurance offered by Pet Chemist does not cover for delays to shipment, only if the shipment is confirmed as lost in transit.

Key Points

1. Risk of Shipping Delays:
   • Delays beyond Pet Chemist's control may occur during shipping.
   • Pet Chemist is not responsible for any impact such delays may have on refrigerated products.
2. Product Replacement:
   • Refrigerated products will not be replaced if delays occur, regardless of their effect on product viability.
3. Inherent Risks:
   • Shipping refrigerated products carries risks that may impact product efficacy.
   • By ordering, you accept these risks.
4. Shipping Insurance Limitations:
   • Pet Chemist’s shipping insurance only covers shipments confirmed as lost in transit.
   • Delays to shipments are not covered under shipping insurance.

FAQs

• Will Pet Chemist replace my refrigerated product if shipping is delayed?

  No, Pet Chemist does not replace refrigerated products impacted by shipping delays.

• What happens if my refrigerated product is delayed in transit?

  You accept the inherent risks of shipping delays, which may affect the product’s viability.

• Does shipping insurance cover delays?

  No, shipping insurance only covers shipments confirmed as lost in transit, not delays.

• Why can’t Pet Chemist guarantee refrigerated product efficacy?

  Delays during transit, which are beyond our control, may affect refrigerated products. Customers accept this risk when ordering.