---
title: "Cold Shipping Terms & Conditions"
description: "By purchasing refrigerated products, you accept the risks associated with shipping delays and understand that Pet Chemist cannot replace these items or guarantee their efficacy due to delays."
canonical_url: "https://petchemist.brainfish.ai/articles/cold-shipping-terms-conditions-47152O73GR"
md_url: "https://petchemist.brainfish.ai/articles/cold-shipping-terms-conditions-47152O73GR.md"
---
# Cold Shipping Terms & Conditions

By purchasing refrigerated products, you accept the risks associated with shipping delays and understand that Pet Chemist cannot replace these items or guarantee their efficacy due to delays.


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## **Cold Shipping Terms & Conditions:**

* You understand and accept the risk for potential delays to shipping that are beyond the control of Pet Chemist Online and Pet Chemist Pharmacy ("Pet Chemist").
* You understand and accept that Pet Chemist will not replace any refrigerated products due to delays in shipping that may or may not affect the viability of this product.
* You understand and accept and that there are inherent risks involved in shipping refrigerated products which may affect the efficacy of this product.
* You understand and accept that Shipping Insurance offered by Pet Chemist does not cover for delays to shipment, only if the shipment is confirmed as lost in transit.


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## **Key Points**


1. **Risk of Shipping Delays**:
   * Delays beyond Pet Chemist's control may occur during shipping.
   * Pet Chemist is not responsible for any impact such delays may have on refrigerated products.
2. **Product Replacement**:
   * Refrigerated products will **not** be replaced if delays occur, regardless of their effect on product viability.
3. **Inherent Risks**:
   * Shipping refrigerated products carries risks that may impact product efficacy.
   * By ordering, you accept these risks.
4. **Shipping Insurance Limitations**:
   * Pet Chemist’s shipping insurance **only covers shipments confirmed as lost in transit**.
   * Delays to shipments are not covered under shipping insurance.


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## **FAQs**

* **Will Pet Chemist replace my refrigerated product if shipping is delayed?**

  *No, Pet Chemist does not replace refrigerated products impacted by shipping delays.*

  
* **What happens if my refrigerated product is delayed in transit?**

  *You accept the inherent risks of shipping delays, which may affect the product’s viability.*

  
* **Does shipping insurance cover delays?**

  *No, shipping insurance only covers shipments confirmed as lost in transit, not delays.*

  
* **Why can’t Pet Chemist guarantee refrigerated product efficacy?**

  *Delays during transit, which are beyond our control, may affect refrigerated products. Customers accept this risk when ordering.*