Delivery & Processing Times

Orders placed before 5 PM on weekdays are generally dispatched the next business day. Delivery times vary based on your chosen shipping method and location, with tracking details provided upon dispatch.

Key Points

1. Processing Times:
   • Weekday Orders: Orders placed before 5 PM are dispatched the following business day.
   • Weekend Orders: Orders placed on Fridays will be dispatched the following Monday.
   • Public Holidays and Busy Periods: Slight delays may occur due to increased demand or closures.
2. Shipping Options:
   • Australia Post eParcel (Express Post):
     • Fastest option for most locations.
     • Approx. 2–4 business days for metro areas.
   • Australia Post eParcel (Parcel Post):
     • Cost-effective for smaller parcels.
     • Approx. 4–10 business days.
   • Aramex Road Delivery (Flat Rate/Standard Parcel):
     • Ideal for heavy parcels and local deliveries (Gold Coast, Northern Rivers, and SE QLD).
     • Longer transit times – can take up to 3 weeks depending on location.
     • Aramex cannot deliver to Australia Post parcel lockers or PO boxes.
3. Express Post Notes:
   • While Express Post is generally faster, delivery to rural areas may exceed 2–6 business days.
4. Tracking Information:
   • All orders include tracking details, which will be emailed once the parcel leaves our warehouse. Alternatively, you may view in the My Order section of your Pet Chemist online account.

FAQs

• When will my order be dispatched if I order on a weekday?

  Orders placed before 5 PM on a weekday are dispatched the next business day.

• What happens to orders placed on weekends or public holidays?

  Orders placed on Friday or during weekends/public holidays will be dispatched on the next business day.

• What shipping options do you offer?

  We offer:

  • Express Post (2–4 business days).

  • Parcel Post (4–10 business days).

  • Aramex Road Delivery (up to 3 weeks, no PO boxes or parcel lockers).

• Can Express Post take longer in some areas?

  Yes, rural areas may take longer than the average 2–6 business days.

• How will I know when my order has been shipped?

  You will receive an email with tracking details once your parcel has been dispatched.