Do you Have a Retail Outlet?

Pet Chemist does not have a retail outlet but offers a free Click-and-Collect service for local customers in the Tweed Heads and Gold Coast area.

Key Points

1. Click-and-Collect Service:
   • Place your order online as usual.
   • Select "Click-And-Collect" as the shipping method at checkout.
   • Complete payment for your order online.
2. Collection Details:
   • Location: 29-31 Corporation Circuit, Tweed Heads South, NSW 2486.
   • Hours: Monday to Friday, 9:00 AM – 5:00 PM.
   • Orders are not ready for collection until you receive an email and SMS confirmation, which will include the pick-up location.
3. Important Notes:
   • There is no walk-in storefront at our premises.
   • We cannot accept cash or card payments on-site; all orders must be pre-paid online.
   • Click-and-Collect is also referred to as the Pick-Up service.
4. Troubleshooting Click-and-Collect:
   • If the Click-And-Collect option does not appear at checkout, your address may be outside our local radius.
   • To enable this option, update your shipping address to:29-31 Corporation Circuit, Tweed Heads South, NSW 2486.

FAQs

• Do you have a physical retail outlet I can visit?

  No, we do not have a walk-in storefront. Orders must be placed and paid for online.

• Where do I collect my Click-and-Collect order?

  Orders can be collected from our warehouse at 29-31 Corporation Circuit, Tweed Heads South, NSW 2486.

• When will my order be ready for collection?

  Your order will be ready once you receive an email and SMS confirmation, which will include the pick-up location.

• What if I don’t see the Click-and-Collect option at checkout?

  Update your shipping address to our warehouse address (29-31 Corporation Circuit, Tweed Heads South) to enable the option.

• Can I pay for my order when I collect it?

  No, all orders must be paid for online before collection. We cannot accept cash or card payments on-site.