We only replace items if they are defective or damaged. To initiate an exchange for the same item, please contact us via email.

We only replace items if they are defective or damaged. To initiate an exchange for the same item, please contact us via email.


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## **Instructions**


1. Identify the Issue
2. Contact Us
   * Send us an email by clicking the 'Submit A Ticket' button to request your exchange.


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## **FAQs**

* **What qualifies for an exchange?**

  *Only defective or damaged items are eligible for replacement.*

  
* **How do I know if my item is eligible for an exchange?**

  *If your item is not functioning as intended or arrived damaged, it qualifies for an exchange.*




Exchanges

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About Pet Chemist

Advice and Guides: 10 signs your dog may need canine probiotics

Advice and Guides: Are KONG dog toys worth it? 

Advice and Guides: Caring for your aging companion: Essential tips for senior dog and cat wellness

Advice and Guides: Diabetes in pets – How to treat it, by Dr Ingrid Goodman 

Advice and Guides: Diabetes in pets – What signs to look for, by Dr Ingrid Goodman

Advice and Guides: Dog & cat teeth cleaning: 11 FAQs answered

Advice and Guides: Dog walking essentials & accessories

Advice and Guides: Enrichment toys for dogs – What are they & why are they important?

Advice and Guides: FAQs about flea, tick and worming your pet

Advice and Guides: Flea treatment for dogs: All you need to know

Advice and Guides: How to help manage your pet’s anxiety and stress around the holidays

Advice and Guides: How to treat separation anxiety in dogs

Advice and Guides: How-to manage itchy skin in dogs & cats, by Dr Evie Knight

Promoting regular exercise

Advice and Guides: Managing your pet’s weight

Advice and Guides: On the prowl for healthy dog treats? 

Advice and Guides: Seeking Veterinary Advice? Here's What You Need to Know

Advice and Guides: Successful dog training with treats

Advice and Guides: The importance of desexing pets, by Dr Ingrid Goodman

Advice and Guides: What do Vets say about probiotics for dogs and cats?

Advice and Guides: What does your pet’s poop say about their health?

BCS Frequently Asked Questions (FAQs)

Advice and Guides: What’s your pet’s body condition score (BCS)?

Advice and Guides: Your new puppy or kitten checklist

Advice and Guides: Zylkene: How it helps anxiety & stress in pets 

Ilium Dexapent 5mg/ml (50ml vial)

Plidogrel, Plavix out of stock

Solensia & Beransa available for purchase via Vet Clinics Only

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Can I Get a Prescription Outside Australia?

CBD Oil Products for Cats Availability

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How to Tell if You Need a Prescription for a Product

Live Chat

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Product FAQs - Caninsulin Stability During Transport

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