---
title: "Exchanges"
description: "We only replace items if they are defective or damaged. To initiate an exchange for the same item, please contact us via email."
canonical_url: "https://petchemist.brainfish.ai/articles/exchanges-v4RYUtps6Y"
md_url: "https://petchemist.brainfish.ai/articles/exchanges-v4RYUtps6Y.md"
---
# Exchanges

We only replace items if they are defective or damaged. To initiate an exchange for the same item, please contact us via email.


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## **Instructions**


1. Identify the Issue
2. Contact Us
   * Send us an email by clicking the 'Submit A Ticket' button to request your exchange.


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## **FAQs**

* **What qualifies for an exchange?**

  *Only defective or damaged items are eligible for replacement.*

  
* **How do I know if my item is eligible for an exchange?**

  *If your item is not functioning as intended or arrived damaged, it qualifies for an exchange.*