How Fast is Shipping?

Shipping times depend on when you place your order, the selected shipping method, and your location. Dispatch occurs on business days, with tracking provided for all orders.

Key Points

1. Dispatch Times for In-Stock Items:
   • Weekdays:
     • Orders placed before 5 PM: Dispatched the next business day.
     • Orders placed after 5 PM: Dispatched within 48–72 hours.
   • Weekends and Public Holidays: Dispatched the next business day.
2. Prescription Orders:
   • Dispatch requires a valid original prescription on file.
   • Delays may occur due to stock availability or high demand.
   • For urgent orders, select Priority Processing for $7.95 to move your order to the front of the queue.
3. Shipping Options:
   • Australia Post eParcel (Express Post): Fastest option for most locations across Australia.
   • Australia Post eParcel (Parcel Post): Cost-effective option for smaller parcels but slower.
   • Aramex Road Delivery (Flat Rate/Standard Parcel): Cost-effective for heavy parcels and local deliveries (Gold Coast, Northern Rivers, SE QLD).
     • Note: Aramex cannot deliver to Australia Post parcel lockers or PO boxes.
4. Delivery Times:
   • Metro Areas: 2–6 business days on average.
   • Rural Areas: Delivery may take longer depending on location.
5. Tracking Information:
   • All shipping options include tracking details, which are emailed once your order is dispatched.
   • Alternatively, you may view in the My Order section of your Pet Chemist online account.

FAQs

• How soon will my order be dispatched?

  Orders placed before 5 PM on weekdays are dispatched the next business day. Orders placed after 5 PM or on weekends/public holidays are dispatched within 48–72 hours or on the next business day.

• How can I check the status of my order?

  You may view the status of your order under the My Order section of your Pet Chemist account.

• How can I get my prescription order dispatched faster?

  Use our Priority Processing Service for $7.95 to prioritise your order.

• What are my shipping options?

  We offer:

  • Express Post*: Fastest delivery.*

  • Parcel Post*: Cost-effective but slower.*

  • Aramex Road Delivery*: Great for heavy or local deliveries but no PO boxes or parcel lockers.*

• How long does shipping take?

  Delivery takes approximately 2–6 business days for metro areas, while rural areas may take longer.

• Will I receive tracking information?

  Yes, tracking details will be emailed once your parcel has been dispatched.