How Long Will a Response Take?

Our typical response time is: 🕒 Within 24–48 hours (business days)

Times may be faster depending on volume.

During peak periods (public holidays, major sales, severe weather delays), replies may take slightly longer — but we promise we’re working hard to get back to everyone.

Prescription-related questions may require a pharmacist review, which can extend response time slightly, but we always prioritise urgent medication enquiries.

If your question is about a delayed or missing delivery, please include your order number so we can check your tracking straight away.

We cannot provide specific medical advice or diagnose conditions — your veterinarian is always the best source for treatment recommendations.