---
title: "How to Cancel my Autoship Account"
description: "You can cancel, pause, or update your AutoShip subscription at any time by logging into your account on the Pet Chemist website."
canonical_url: "https://petchemist.brainfish.ai/articles/how-to-cancel-my-autoship-account-ZP6lKpfGQi"
md_url: "https://petchemist.brainfish.ai/articles/how-to-cancel-my-autoship-account-ZP6lKpfGQi.md"
---
# How to Cancel my Autoship Account

You can cancel, pause, or update your AutoShip subscription at any time by logging into your account on the Pet Chemist website.


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## **Key Points**


1. **How to Manage Your AutoShip Account**:
   * Go to [www.petchemist.com.au](https://www.petchemist.com.au) and log in using your registered email and password.
   * The **Login** button is located at the top-right corner of the homepage.

      ![How to Cancel my Autoship Account](https://petchemist.brainfish.ai/api/attachments.redirect?id=dfe5596b-b500-4cb0-be90-927bf19dfd0e)
2. **Managing Subscriptions**:
   * Once logged in, navigate to **"Autoship"** in the menu on the left.
   * From this page, you can:
     * View active and inactive subscriptions.
     * Change the next shipment date.
     * Click **“Send Now”** to dispatch your order immediately.
     * **Skip**, **pause**, or **cancel** your AutoShip subscription.

        ![How to Cancel my Autoship Account](https://petchemist.brainfish.ai/api/attachments.redirect?id=8341a915-cf1c-47f1-a7f9-9323b138929f " =154x382")
3. **Updating Shipping Details**:
   * To change the delivery address for a subscription, click **“Change Shipping”** and enter the new address.
4. **Managing Payment Details**:
   * Navigate to the **“Payments”** section to update your card details.
   * Add a new card before deleting the old one.


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## **FAQs**

* **How do I cancel my AutoShip subscription?**

  *Log in to your account, go to **"Autoship"**, and select **Cancel** on the relevant subscription.*

  
* **Can I pause or skip an AutoShip order instead of cancelling?**

  *Yes, you can pause or skip your next order renewal from the **"Autoship"** page.*

  
* **How do I update my delivery address?**

  *Go to the **"Autoship"** page and click **“Change Shipping”** to enter a new delivery address.*

  
* **How do I change my payment method for AutoShip?**

  *Go to the **“Payments”** section, add a new card, and then delete the old one.*

  
* **Where do I log in to manage my subscription?**

  *Visit [www.petchemist.com.au](https://www.petchemist.com.au), click the **Login** button at the top-right corner, and enter your details.*