How to Cancel my Autoship Subscription

You can cancel, pause, or update your AutoShip subscription at any time by logging into your account on the Pet Chemist website.

Key Points

1. How to Manage Your AutoShip Account:

   • Go to www.petchemist.com.au and log in using your registered email and password.

   • The Login button is located at the top-right corner of the homepage.

     

2. Managing Subscriptions:

   • Once logged in, navigate to "Autoship" in the menu on the left.
   • From this page, you can:

     • View active and inactive subscriptions.

     • Change the next shipment date.

     • Click “Send Now” to dispatch your order immediately.

     • Skip, pause, or cancel your AutoShip subscription.

       

   Updating Shipping Details:

   • To change the delivery address for a subscription, click “Change Shipping” and enter the new address.

3. Managing Payment Details:

   • Navigate to the “Payments” section to update your card details.
   • Add a new card before deleting the old one.

FAQs

• How do I cancel my AutoShip subscription?

  Log in to your account, go to "Autoship", and select Cancel on the relevant subscription.

• Can I pause or skip an AutoShip order instead of cancelling?

  Yes, you can pause or skip your next order renewal from the "Autoship" page.

• How do I update my delivery address?

  Go to the "Autoship" page and click “Change Shipping” to enter a new delivery address.

• How do I change my payment method for AutoShip?

  Go to the “Payments” section, add a new card, and then delete the old one.

• Where do I log in to manage my subscription?

  Visit www.petchemist.com.au, click the Login button at the top-right corner, and enter your details.