Our friendly customer service team is here to help with any questions about your order, account, prescription or delivery. You can reach us by phone, live chat, or email, depending on what suits you best.

Dedicated Forms & Fast-Track support

To help us resolve certain issues faster, we have specific forms handled by dedicated teams. These forms make sure your request goes straight to the right department for the fastest resolution.

Delivery issue / Order issue / Complaints

Please contact us about the following; Via our DELIVERY / ORDER ISSUE FORM

• Arrived damaged

• Is missing items

• Was delivered incorrectly

• Didn’t arrive at all

• Needs an investigation with the courier

Edit or Cancel an Order

Please contact us about the following; Via our EDIT / CANCEL REQUEST FORM

• Cancelling an order

• Update your address

• Editing a order

  Please note we cannot edit or cancel a order once it has been dispatched.

Tax Invoice Requests

To request a copy of your invoice or tax receipt for Pet Insurance

Please contact us via this form: TAX INVOICE REQUEST

Repeat Prescription Enquiries

If you have questions about:

• Using repeats
• How many repeats you have left
• What prescriptions you have on file

Please submit your query through our REPEAT ENQUIRY FORM

Return Prescription / Repeats

If you would like us to return your original prescription or unused repeats to you, please complete the form below so our pharmacy team can organise this for you.

RETURN SCRIPT ON FILE REQUEST FORM

Live Chat

For quick questions, live chat is the fastest way to get help.

💬 Start a chat: LIVE CHAT Available Monday to Friday, 9:00am – 5:00pm NSW time.

Our chat team can assist with:

• Order status updates
• Tracking issues
• Basic product questions
• Account access problems
• Delivery concerns
• General questions

Facebook Messenger

You can contact us via Facebook Messenger via our Pet Chemist Online Facebook page

Email Support

You can email us anytime at: 📧 info@petchemist.com.au

We reply as quickly as possible, usually within 24–48 business hours.

Phone Support

You can call us Monday to Friday:

📞 02 8607 8277 🕘 9:00am – 5:00pm NSW time

Our phone team can help with general enquiries, order questions, order updates and placing an order

We are closed on NSW public holidays and weekends.