---
title: "My Order has not Arrived, What Should I do?"
description: "If your order hasn’t arrived, check your tracking information for updates. If you still experience issues, contact us for assistance."
canonical_url: "https://petchemist.brainfish.ai/articles/my-order-has-not-arrived-what-should-i-do-TcsQSBKTBh"
md_url: "https://petchemist.brainfish.ai/articles/my-order-has-not-arrived-what-should-i-do-TcsQSBKTBh.md"
---
# My Order has not Arrived, What Should I do?

If your order hasn’t arrived, check your tracking information for updates. If you still experience issues, contact us for assistance.


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## **Key Points**


1. **Check Your Email**:
   * Look for your order confirmation email, which contains your tracking details.
   * Be sure to check your **spam/junk folder** if you don’t see it in your inbox.
2. **Review Tracking Details**:
   * Click the tracking link in your confirmation email.
   * This will direct you to the courier’s website, where you can view the latest updates on your order’s location and status.
3. **Need Further Help?**:
   * If your order is delayed or tracking information is unclear, the information should be available in the [order](https://petchemist.com.au/account/orders/) section.


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## **FAQs**

* **How do I track my order?**

  *Use the tracking link provided in your order confirmation email to check your order’s status.*

  
* **What should I do if I didn’t receive a confirmation email?**

  *Check your spam or junk folder. If it’s not there, contact us for assistance.*

  
* **How else can I check the status of my order?**

  *All the details you needed about your order must be found on your Pet Chemist account. Click [here](https://petchemist.com.au/account/orders/).*

  
* **How can I get in touch if my order hasn’t arrived?**

  *Feel free to chat with our support team.*