---
title: "Order Complaint"
description: "If you have issues with your order, please inform our escalations team by clicking the link provided."
canonical_url: "https://petchemist.brainfish.ai/articles/order-complaint-wwsq7RO06x"
md_url: "https://petchemist.brainfish.ai/articles/order-complaint-wwsq7RO06x.md"
---
# Order Complaint

If you have issues with your order, please inform our escalations team by clicking the link provided.


---

## **Instructions**


1. **Identify Your Issue**
   * Gather any relevant details about your order, including order number and specifics of the complaint.
   * You may gather the details from your [My Order](https://petchemist.com.au/account/orders/) page.
2. **Contact Escalations Team**
   * Send us a chat to notify our escalations team about your order issue.


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## **FAQs**

**FAQs**

* **What types of issues can I report?**

  *Any problems with your order, including wrong items, delays, or damaged products.*

  
* **How long does it take to resolve a complaint?**

  *Resolution times vary; our team will communicate updates as they investigate.*