Order Shipped: Request to Change Shipping Address

Once an order has been shipped, we cannot guarantee changes to the shipping address. However, we will attempt to redirect your parcel through the courier.

Key Points

1. Address Changes After Shipping:
   • Changes to the shipping address are not possible once the order has been shipped.
2. Courier Assistance:
   • We can request the courier to redirect your parcel to the correct address, but this is subject to their policies and timelines.
3. Steps to Request a Redirect:
   • Contact our support team via the chat button in the bottom right corner of your screen.
   • Provide the following details:
     • Tracking Number:
     • Tracking URL:
4. Tracking Information:
   • Use the provided tracking details to monitor the status of your shipment.

FAQs

• Can I update my shipping address after the order has shipped?

  No, changes to the shipping address cannot be made after dispatch. However, we can request a redirection through the courier.

• How can I request a parcel redirection?

  Contact our support team through the chat button, providing your tracking number and the correct address.

• Where can I find my tracking details?

  Your tracking number and tracking URL are included in your order confirmation email.