---
title: "Order Shipped: Request to Change Shipping Address"
description: "Once an order has been shipped, we cannot guarantee changes to the shipping address. However, we will attempt to redirect your parcel through the courier."
canonical_url: "https://petchemist.brainfish.ai/articles/order-shipped-request-to-change-shipping-address-UmSelBfq8x"
md_url: "https://petchemist.brainfish.ai/articles/order-shipped-request-to-change-shipping-address-UmSelBfq8x.md"
---
# Order Shipped: Request to Change Shipping Address

Once an order has been shipped, we cannot guarantee changes to the shipping address. However, we will attempt to redirect your parcel through the courier.


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## **Key Points**


1. **Address Changes After Shipping**:
   * Changes to the shipping address are not possible once the order has been shipped.
2. **Courier Assistance**:
   * We can request the courier to redirect your parcel to the correct address, but this is subject to their policies and timelines.
3. **Steps to Request a Redirect**:
   * Contact our support team via the **chat button** in the bottom right corner of your screen.
   * Provide the following details:
     * **Tracking Number**:
     * **Tracking URL**:
4. **Tracking Information**:
   * Use the provided tracking details to monitor the status of your shipment.


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## **FAQs**

* **Can I update my shipping address after the order has shipped?**

  *No, changes to the shipping address cannot be made after dispatch. However, we can request a redirection through the courier.*

  
* **How can I request a parcel redirection?**

  *Contact our support team through the chat button, providing your tracking number and the correct address.*

  
* **Where can I find my tracking details?**

  *Your tracking number and tracking URL are included in your order confirmation email.*