Product Complaint - General OTC (Reactions, Palatability)

If your pet experiences an issue with an over-the-counter (OTC) product, we’re here to help. Please provide specific details to assist us in resolving your concern effectively.

Key Points

1. Information We Need:
   • Clear photos of the product.
   • A photo of the product’s expiry date and batch number (if applicable).
   • A description of the quality issue or a veterinary report (if applicable).
2. How We Handle Your Concern:
   • Our team will carefully review the information you provide.
   • In some cases, we may contact the manufacturer to report the issue or seek further advice.
3. Understanding Your Pet’s Needs:
   • Every pet is unique, and some may react differently to certain products.
   • Sensitivities to specific ingredients don’t always indicate a product fault, but we’re here to assist with finding a solution.
4. How to Submit Your Complaint:

   • Collect the required information listed above.

   • Click the “Submit a Ticket” button on our website to send us the details.

     

FAQs

• What should I do if my pet reacts poorly to a product?

  Stop using the product immediately and consult your vet if needed. Then, submit a ticket with the requested details so we can investigate the issue.

• Will you replace the product if it doesn’t suit my pet?

  We’ll review your case and discuss the best course of action, which may involve contacting the manufacturer for advice.

• Can I return a product my pet didn’t like?

  Reach out to us with the relevant details, and we’ll work with you to resolve the matter.