---
title: "Product Complaint - General OTC (Reactions, Palatability)"
description: "If your pet experiences an issue with an over-the-counter (OTC) product, we’re here to help. Please provide specific details to assist us in resolving your concern effectively."
canonical_url: "https://petchemist.brainfish.ai/articles/product-complaint-general-otc-reactions-palatability-aoopXw0deT"
md_url: "https://petchemist.brainfish.ai/articles/product-complaint-general-otc-reactions-palatability-aoopXw0deT.md"
---
# Product Complaint - General OTC (Reactions, Palatability)

If your pet experiences an issue with an over-the-counter (OTC) product, we’re here to help. Please provide specific details to assist us in resolving your concern effectively.


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## **Key Points**


1. **Information We Need:**
   * Clear photos of the product.
   * A photo of the product’s expiry date and batch number (if applicable).
   * A description of the quality issue or a veterinary report (if applicable).
2. **How We Handle Your Concern:**
   * Our team will carefully review the information you provide.
   * In some cases, we may contact the manufacturer to report the issue or seek further advice.
3. **Understanding Your Pet’s Needs:**
   * Every pet is unique, and some may react differently to certain products.
   * Sensitivities to specific ingredients don’t always indicate a product fault, but we’re here to assist with finding a solution.
4. **How to Submit Your Complaint:**
   * Collect the required information listed above.
   * Click the **“Submit a Ticket”** button on our website to send us the details.

      ![Submit a Ticket](https://petchemist.brainfish.ai/api/attachments.redirect?id=8a906517-016f-41dd-bd8c-19132c988349)


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## **FAQs**

* **What should I do if my pet reacts poorly to a product?**

  *Stop using the product immediately and consult your vet if needed. Then, submit a ticket with the requested details so we can investigate the issue.*

  
* **Will you replace the product if it doesn’t suit my pet?**

  *We’ll review your case and discuss the best course of action, which may involve contacting the manufacturer for advice.*

  
* **Can I return a product my pet didn’t like?**

  *Reach out to us with the relevant details, and we’ll work with you to resolve the matter.*