Product FAQs - Caninsulin

Caninsulin is shipped with strict temperature control measures to maintain its quality during transit. Here's how we ensure it stays effective and how you can store it properly.

Key Points

1. Cold Shipping Process:
   • We ship Caninsulin in a medical-grade foam esky with ice bricks to keep it as cold as possible during transport.
   • Cold items are only shipped via StarTrack Premium on Mondays and Tuesdays to avoid parcels being held by the courier over the weekend.
2. Storage Guidelines for Caninsulin:
   • Caninsulin can remain effective for up to 6 weeks if stored below 25°C (air-conditioned room temperature) and kept out of the fridge.
   • To ensure optimal usage, we recommend purchasing no more than a month’s supply at a time.

FAQs

• How do you ensure Caninsulin stays cold during transit?

  We use medical-grade foam eskies with ice bricks and only ship on select days to maintain the cold chain throughout delivery.

• What should I do if Caninsulin is left outside in warm weather?

  If the temperature exceeds 25°C, contact our customer service team for advice on whether the product is still safe to use.

• Why is only a month’s supply recommended?

  To ensure it remains effective, Caninsulin should be used within 6 weeks when stored at air-conditioned temperatures. Purchasing a month’s supply minimises waste and maintains product quality.