---
title: "Products and Pricing"
description: "Are all products in stock?"
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md_url: "https://petchemist.brainfish.ai/articles/products-and-pricing-YjMYCx5Sor.md"
---
# Are all products in stock?

At Pet Chemist, we strive to ensure that our product listings are accurate and up-to-date. If a product is available for purchase on our website, it is most likely in stock and ready to be dispatched.


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## **FAQs**

* **How often is product availability updated?**

  *Product stock levels are updated regularly to reflect real-time availability, but in rare cases, stock discrepancies may occur.*

# What happens if an item is out of stock?

* *If an item becomes unavailable after you’ve made your purchase, our Customer Support team will contact you to discuss your options, such as a refund or a backorder.*


* **Can I be notified when a product is back in stock?**

  *Yes, many product pages offer an option to sign up for stock notifications. Simply click the "Notify Me" button to be alerted when the item is available again.*
* My Pets prescription medication is out of stock - what should I do?

  Please contact Customer service via [Live Chat](https://petchemist.brainfish.ai/en-gb) or call 02 86078277 to discuss possible alternatives. Sometimes there is an alternate brand that can be used while your pets usual brand is unavailable. 

# Which products do I need a prescription for?

At Pet Chemist, we offer both prescription-only medications and over-the-counter healthcare products for pets. Here’s how to determine whether a product requires a prescription or not:


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## **Steps to Check Prescription Requirements**


1. **Search for the Product**: Use the search box on the Pet Chemist website to find the product you’re looking for.

   
   
   
2. **Check the Product Page**:
   * If the product requires a prescription, you’ll see **Prescription Medication** information listed on the page.
   * If a prescription is required, you can place the order and upload your original, signed prescription after checkout. The prescription must be on file before we can dispatch the medication.

     
      ![](https://petchemist.brainfish.ai/api/attachments.redirect?id=4757b9f7-7752-410e-a6fe-639dd14e6ac7)

     
3. **No Prescription Required**:
   * If there is no mention of a prescription requirement, and your pets name **does not** need to be added -  the product is considered an “over-the-counter” item. No prescription is needed to process your order.

Examples of over-the-counter products include **Pro Kolin**, **Synbiotic D-C**, various **flea, tick, and worm treatments** and any pet foods (even if they are branded as “prescription diets”)


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## **FAQs**

* **What if I don’t have a prescription for a prescription-only product?**

  *If you don’t have a prescription, we cannot process the order for that product. You will need to consult your veterinarian to obtain one, or cancel your order.*
* **Can I upload my prescription after placing the order?**

  *Yes, you can upload your prescription after checkout to help us prepare your order. The original pen signed paper prescription also must be posted to the pharmacy.  You upload the copy of the prescription via this form  ***[prescription upload form](https://www.cognitoforms.com/PetChemist2/MedicationOrderPrescriptionDetailsCollection)**

# Do you price match?

We don’t offer price matches on either prescription medications or over the counter products.