---
title: "Refund"
description: "To request a refund or cancel an order, complete the online form provided. If your order has already been dispatched or delivered, cancellation may no longer be possible, but you can explore return and refund options."
canonical_url: "https://petchemist.brainfish.ai/articles/refund-CjaYzyt5Pd"
md_url: "https://petchemist.brainfish.ai/articles/refund-CjaYzyt5Pd.md"
---
# Refund

To request a refund or cancel an order, complete the online form provided. If your order has already been dispatched or delivered, cancellation may no longer be possible, but you can explore return and refund options.


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## **Key Points**


1. **Refund or Cancellation Request**:
   * Use the following form to request a refund or cancel an order: [Refund and Cancellation Request Form.](https://www.cognitoforms.com/PetChemist2/PetChemistEditCancelOrderRequestForm)
2. **Orders Already Dispatched or Delivered**:
   * If your order has been dispatched or delivered, cancellations are no longer possible.
   * You may still inquire about returns and refunds for eligible items.
3. **Contact for Assistance**:
   * Reach out to our support team via live chat or email at **[info@petchemist.com.au](mailto:info@petchemist.com.au)** for further assistance.


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## **FAQs**

* **How do I cancel an order?**

  *Submit your cancellation request using the [Refund and Cancellation Request Form](https://www.cognitoforms.com/PetChemist2/PetChemistEditCancelOrderRequestForm).*

  
* **Can I cancel an order that has already been dispatched?**

  *No, dispatched or delivered orders cannot be cancelled. However, you can contact us to check if the order qualifies for a return and refund.*

  
* **How do I contact customer support?**

  *You can reach us via live chat or by emailing **info@petchemist.com.au** for help with your order.*