Refunds & Store Credit

Refunds and store credits are processed within five business days after your return is approved, with return postage costs typically the responsibility of the customer unless the issue was caused by Pet Chemist.

Key Points

1. Refund Process:
   • Once your return is received and inspected, you will receive an email confirming receipt.
   • The email will notify you of the approval or rejection of your refund request.
   • Approved refunds are processed within five business days and applied to your original payment method (e.g. credit card, PayPal, or bank transfer) or as store credit.
2. Deductions from Refunds:
   • Refunds are issued net of any return and outbound postage costs incurred by Pet Chemist.
   • Postage costs are deducted unless the return was due to an error on Pet Chemist’s part.
3. Return Postage Responsibility:
   • Customers are responsible for the cost of returning items, except in cases where Pet Chemist made an error.

FAQs

• How will I know if my refund is approved?

  You will receive an email notification after your return has been inspected, informing you whether your refund request has been approved or rejected.

• How long does it take to receive my refund?

  Once approved, refunds are processed within five business days and credited to your original payment method or Pet Chemist account.

• Who pays for return postage?

  Customers are responsible for return postage costs unless the return is due to an error made by Pet Chemist.

• Will postage fees be refunded?

  No, refunds are net of any return and outbound postage fees unless the return is due to an error by Pet Chemist.