---
title: "Returns Policy"
description: "At Pet Chemist, we strive to ensure a positive shopping experience for all our customers. Our returns policy is designed to address situations where products do not meet your expectations, arrive in an unsatisfactory condition, or if your order was not accepted."
canonical_url: "https://petchemist.brainfish.ai/articles/returns-policy-dbFWjcq2uh"
md_url: "https://petchemist.brainfish.ai/articles/returns-policy-dbFWjcq2uh.md"
---
# Returns Policy

At Pet Chemist, we strive to ensure a positive shopping experience for all our customers. Our returns policy is designed to address situations where products do not meet your expectations, arrive in an unsatisfactory condition, or if your order was not accepted.


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## **Instructions**


1. Contact Pet Chemist
2. Obtain a Return Number
3. Get the Return Address
4. Prepare Your Return
5. Send the Items Back


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## **FAQs**

**FAQs**

* **Can I return a product without contacting customer service first?**

  *No, you must contact a Pet Chemist representative to obtain a return number and address before returning any items.*

  
* **What happens if I send back an item without a return number?**

  *If you return an item without the correct return number and address, we may not be able to process your refund.*

  
* **Are there any items that cannot be returned?**

  *Some items may not be eligible for return; please check with our team for specifics.*