Script - Posting the Original Prescription (How and Why)

To ensure the prompt processing of your prescription when mailing the original document, send it via a tracked service and provide us with the tracking details once it's lodged at the post office.

Summary

Learn about the mandatory final step to complete your online pet medication order: mailing the original, physical prescription to the pharmacy. This article explains why this step is necessary and how to do it correctly.

When to Use This

This guide is for anyone who has placed an order for prescription pet medication online and has uploaded a digital copy. Mailing the original prescription is required to have your order fulfilled and shipped.

https://www.youtube.com/watch?v=R01EkcIPkBw&t=11​

Step-by-Step Instructions

1. Place your order and upload a photo of the prescription via this form.
2. Locate Your Original Prescription: Find the physical paper prescription that your veterinarian gave you.
3. Prepare for Mailing: Place the prescription inside a standard envelope. It's a good idea to include your order number on a separate note inside to help with processing.
4. Mail the Original Prescription

   • Send the original, pen-signed prescription to:

     Pet Chemist Pharmacy
     PO Box 999
     Tweed Heads
     NSW 2485
     

5. Use a Tracked Service: We recommend sending the original prescription via a tracked postal service and keeping your tracking number.
6. Provide Tracking Details: Provide tracking details either in the form, or via email or Live Chat so we can monitor its progress and process your order as soon as it’s on its way.

Why Is Mailing the Original Prescription Necessary?

Pharmacies are legally required to obtain and file the original hard copy of a prescription before they can dispense the medication. This is a standard practice to ensure the safe and regulated sale of medicines and to prevent oversupply or misuse.

Common Questions (FAQs)

**What happens if I don't send the prescription?**Your order will remain on hold and will not be shipped. After a certain period, the order may be canceled if the prescription is not received.

**What if I don’t have tracking for my prescription?**Without tracking, we cannot guarantee the processing of your prescription until the original is received.

**How long does shipping take?**Delivery times may vary based on your location and the postal service used. Allow at least 5–7 business days for the prescription to arrive. If your order status has not been updated after this time, contact customer service to inquire.

Troubleshooting Tips

**Issue: I'm not sure if my mailed prescription was received.**Postal delivery times can vary. Allow at least 5–7 business days for the prescription to arrive. If your order status has not been updated after this time, contact customer service to inquire.

**Issue: I sent the prescription to the wrong address.**If you believe you have mailed the prescription to an incorrect address, contact customer service immediately. You may need to obtain a new prescription from your veterinarian and re-send it to the correct PO Box.