---
title: "Shipping"
description: "Customers are responsible for return shipping costs, which are non-refundable. If a refund is issued, return shipping costs will be deducted from the refunded amount."
canonical_url: "https://petchemist.brainfish.ai/articles/shipping-PaWNAQneTy"
md_url: "https://petchemist.brainfish.ai/articles/shipping-PaWNAQneTy.md"
---
# Shipping

Customers are responsible for return shipping costs, which are non-refundable. If a refund is issued, return shipping costs will be deducted from the refunded amount.

## **Key Points**


1. **Return Instructions**:
   * Only return products as instructed by Pet Chemist Online.
   * Follow the return process provided to ensure a smooth refund experience.
2. **Shipping Costs**:
   * Customers are responsible for paying return shipping costs.
   * Shipping fees are non-refundable.
3. **Refund Deductions**:
   * If a refund is issued, the cost of return shipping will be deducted from the refunded amount.


---

## **FAQs**

* **Who is responsible for return shipping costs?**

  *Customers are responsible for paying return shipping costs unless otherwise specified.*

  
* **Are shipping costs refundable?**

  *No, shipping costs are non-refundable.*

  
* **Will the cost of return shipping be deducted from my refund?**

  *Yes, the return shipping cost will be deducted from your refund if applicable.*

  
* **How should I return a product?**

  *Only return products as directed by Pet Chemist Online. Contact our support team for detailed instructions.*