Shipping - Why Wasn't my Shipping Free? OTC
Free shipping is available for retail (non-prescription) orders over $99 and under 1kg Australia-wide. Orders over 1kg may incur shipping costs depending on your delivery location and courier service zones.
Key Points
- Eligibility for Free Shipping:
- Free shipping applies to retail-only (non-prescription) orders over $99 that weigh under 1kg.
- Available Australia-wide for eligible orders.
- Orders Over 1kg:
- Orders weighing 1kg to 22kg and over $99 may not qualify for free shipping if the delivery address is outside the service zone of our couriers.
- Courier service zones are defined by specific postcodes and may change over time.
- Shipping Costs for Ineligible Orders:
- Shipping costs depend on the weight and type of products in your order.
- Delivery fees are clearly displayed at checkout before payment.
- Why This Policy?
- This policy helps us keep our prices as low as possible for all customers.
FAQs
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Why didn’t I get free shipping for my order?
Your order may not have qualified because:
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It weighed more than 1kg.
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The delivery address was outside our courier’s free shipping service zones.
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Where can I check the shipping cost for my order?
Shipping costs are displayed on the checkout page before you complete payment.
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Does free shipping apply to prescription orders?
No, free shipping is only available for retail (non-prescription) orders.
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Why do courier service zones affect free shipping?
Courier-defined service zones help us manage costs and keep prices competitive for all customers.
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Can I still get free shipping for orders over 1kg?
Free shipping for orders over 1kg depends on your delivery location being within our courier’s service zone.