---
title: "Shipping - Why Wasn't my Shipping Free? OTC"
description: "Free shipping is available for retail (non-prescription) orders over $99 and under 1kg Australia-wide. Orders over 1kg may incur shipping costs depending on your delivery location and courier service zones."
canonical_url: "https://petchemist.brainfish.ai/articles/shipping-why-wasnt-my-shipping-free-otc-g9nRCLfqLk"
md_url: "https://petchemist.brainfish.ai/articles/shipping-why-wasnt-my-shipping-free-otc-g9nRCLfqLk.md"
---
# Shipping - Why Wasn't my Shipping Free? OTC

Free shipping is available for retail (non-prescription) orders over $99 and under 1kg Australia-wide. Orders over 1kg may incur shipping costs depending on your delivery location and courier service zones.


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## **Key Points**


1. **Eligibility for Free Shipping**:
   * Free shipping applies to retail-only (non-prescription) orders over $99 that weigh **under 1kg**.
   * Available Australia-wide for eligible orders.
2. **Orders Over 1kg**:
   * Orders weighing **1kg to 22kg** and over $99 may not qualify for free shipping if the delivery address is **outside the service zone** of our couriers.
   * Courier service zones are defined by specific postcodes and may change over time.
3. **Shipping Costs for Ineligible Orders**:
   * Shipping costs depend on the **weight** and **type of products** in your order.
   * Delivery fees are clearly displayed at checkout before payment.
4. **Why This Policy?**
   * This policy helps us keep our prices as low as possible for all customers.


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## **FAQs**

* **Why didn’t I get free shipping for my order?**

  *Your order may not have qualified because:*
  * *It weighed more than 1kg.*
  * *The delivery address was outside our courier’s free shipping service zones.*

  
* **Where can I check the shipping cost for my order?**

  *Shipping costs are displayed on the checkout page before you complete payment.*

  
* **Does free shipping apply to prescription orders?**

  *No, free shipping is only available for retail (non-prescription) orders.*

  
* **Why do courier service zones affect free shipping?**

  *Courier-defined service zones help us manage costs and keep prices competitive for all customers.*

  
* **Can I still get free shipping for orders over 1kg?**

  *Free shipping for orders over 1kg depends on your delivery location being within our courier’s service zone.*