Tracking Says Delivered but Cannot find Parcel

If your tracking status shows 'delivered', but you cannot find your parcel, please report the issue to us for assistance.

Key Points

1. Check Tracking Status:
   • Verify the delivery status using the tracking link provided in your email.
2. Report Missing Parcel:
   • If the status is 'delivered', but you cannot locate the parcel, it is best to chat with us.
3. Next Steps:
   • Our team will investigate with the courier and provide updates as quickly as possible.

FAQs

• What should I do if my parcel shows 'delivered' but is missing?

  Send us a chat message and our team will investigate.

• How long will it take to resolve the issue?

  We will work with the courier to investigate and aim to resolve the issue promptly.

• Can I contact the courier directly?

  You may contact the courier for additional details, but reporting the issue to us ensures we can assist with the resolution.