---
title: "Tracking Says Delivered but Cannot find Parcel"
description: "If your tracking status shows 'delivered', but you cannot find your parcel, please report the issue to us for assistance."
canonical_url: "https://petchemist.brainfish.ai/articles/tracking-says-delivered-but-cannot-find-parcel-c3RHccsPc0"
md_url: "https://petchemist.brainfish.ai/articles/tracking-says-delivered-but-cannot-find-parcel-c3RHccsPc0.md"
---
# Tracking Says Delivered but Cannot find Parcel

If your tracking status shows **'delivered'**, but you cannot find your parcel, please report the issue to us for assistance.


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## **Key Points**


1. **Check Tracking Status**:
   * Verify the delivery status using the tracking link provided in your email.
2. **Report Missing Parcel**:
   * If the status is **'delivered'**, but you cannot locate the parcel, it is best to chat with us.
3. **Next Steps**:
   * Our team will investigate with the courier and provide updates as quickly as possible.


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## **FAQs**

* **What should I do if my parcel shows 'delivered' but is missing?**

  *Send us a chat message and our team will investigate.*

  
* **How long will it take to resolve the issue?**

  *We will work with the courier to investigate and aim to resolve the issue promptly.*

  
* **Can I contact the courier directly?**

  *You may contact the courier for additional details, but reporting the issue to us ensures we can assist with the resolution.*