What Expiry Date Can I Expect on the Product I Order?

While we cannot guarantee the exact expiry date of products in our warehouse, we ensure all items meet minimum expiry standards to maintain your satisfaction and your pet’s health.

Key Points:

1. Fresh Stock Policy:
   • Pet Chemist orders daily from suppliers to maintain fresh stock and provide the best-dated products and medications.
   • Products are not stored in bulk to avoid outdated inventory.
2. Expiry Date Standards:
   • All products have a minimum of 3 months’ expiry at the time of packing unless explicitly marked as short-dated.
   • For multi-month supplies (e.g., a 6-month supply), expiry dates allow sufficient time to use the entire product safely.
3. Pharmacy Prescription Medications:
   • Our pharmacists ensure prescribed medications have adequate time for complete use before expiry.
   • If an issue arises with the medication’s expiry, our customer service team will contact you to discuss alternatives.
4. Special Requests:
   • If you require a longer expiry date, please add a note to your order, and our warehouse team will do their best to accommodate your request.
   • If the requirement cannot be met, they will contact you to discuss a solution.
5. Customer Support:
   • If you are unhappy with the expiry date of your received product, contact our customer service team for assistance.
   • We are committed to ensuring your satisfaction and your pet’s well-being.

FAQs

• Can I request a specific expiry date for my order?

  Yes, please include your request in the order notes. Our warehouse team will do their best to meet your requirements and contact you if they cannot.

• What happens if the product has a shorter expiry than expected?

  If you receive a product with an unsatisfactory expiry date, contact our customer service team, who will assist in resolving the issue.

• Will multi-month supply products have sufficient expiry to use the entire product?

  Yes, we ensure that multi-month supply products have expiry dates allowing safe and complete use of the product.

• How do you handle expiry dates for prescription medications?

  Our pharmacists assess all prescription medications to ensure they can be used before expiry. If there is an issue, our customer service team will reach out to discuss options.