You can reach us via email at info@petchemist.com.au for any inquiries or assistance.

You can reach us via email at **[info@petchemist.com.au](mailto:info@petchemist.com.au)** for any inquiries or assistance.


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## **Key Points**

* Our customer service team is ready to assist you with any questions, concerns, or feedback.
* Simply send your email to **[info@petchemist.com.au](mailto:info@petchemist.com.au)**, and we’ll get back to you promptly.


---

## **FAQs**

* **What kind of inquiries can I email about?**

  *You can email us about order issues, product information, prescription queries, or general feedback.*

  
* **How long does it take to get a response?**

  *We aim to respond to all emails as quickly as possible, typically within 24 hours during business days.*




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Advice and Guides: 10 signs your dog may need canine probiotics

Advice and Guides: Are KONG dog toys worth it? 

Advice and Guides: Caring for your aging companion: Essential tips for senior dog and cat wellness

Advice and Guides: Diabetes in pets – How to treat it, by Dr Ingrid Goodman 

Advice and Guides: Diabetes in pets – What signs to look for, by Dr Ingrid Goodman

Advice and Guides: Dog & cat teeth cleaning: 11 FAQs answered

Advice and Guides: Dog walking essentials & accessories

Advice and Guides: Enrichment toys for dogs – What are they & why are they important?

Advice and Guides: FAQs about flea, tick and worming your pet

Advice and Guides: Flea treatment for dogs: All you need to know

Advice and Guides: How to help manage your pet’s anxiety and stress around the holidays

Advice and Guides: How to treat separation anxiety in dogs

Advice and Guides: How-to manage itchy skin in dogs & cats, by Dr Evie Knight

Promoting regular exercise

Advice and Guides: Managing your pet’s weight

Advice and Guides: On the prowl for healthy dog treats? 

Advice and Guides: Seeking Veterinary Advice? Here's What You Need to Know

Advice and Guides: Successful dog training with treats

Advice and Guides: The importance of desexing pets, by Dr Ingrid Goodman

Advice and Guides: What do Vets say about probiotics for dogs and cats?

Advice and Guides: What does your pet’s poop say about their health?

BCS Frequently Asked Questions (FAQs)

Advice and Guides: What’s your pet’s body condition score (BCS)?

Advice and Guides: Your new puppy or kitten checklist

Advice and Guides: Zylkene: How it helps anxiety & stress in pets 

Ilium Dexapent 5mg/ml (50ml vial)

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Click & Collect Service Ending from 1 July 2026

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Script FAQs - Do I Need A new Script Each Time?

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