---
title: "Where is My Order?"
description: "If your order hasn’t arrived, check your tracking details and contact us if needed. We’ll help resolve the issue."
canonical_url: "https://petchemist.brainfish.ai/articles/where-is-my-order-DP4MwYoGz1"
md_url: "https://petchemist.brainfish.ai/articles/where-is-my-order-DP4MwYoGz1.md"
---
# Where is My Order?

If your order hasn’t arrived, check your tracking details and contact us if needed. We’ll help resolve the issue.


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## **Key Points**


1. **Check Your Email**:
   * Look for your order confirmation email, which includes tracking information.
   * Don’t forget to check your **spam/junk inbox** in case the email was filtered.
2. **Review Tracking Details**:
   * Click the tracking link in your confirmation email to view the latest updates on the courier's website.
   * This will show the current status and location of your order.
3. **Check the My Order Section**:
   * You may track your order under the [My Order](https://petchemist.com.au/account/orders) section of your Pet Chemist online account.


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## **FAQs**

* **How can I track my order?**

  *Use the tracking link provided in your confirmation email to view real-time updates on the courier’s website.*

  
* **I can’t find my confirmation email. What should I do?**

  *Check your spam or junk folders. If it’s still missing, contact us for assistance.*

  
* **Where else can I track my order?**

  *The status or your order may be tracked under the [My Order](https://petchemist.com.au/account/orders) section of your Pet Chemist online account.*