Where is My Order?

f you're wondering about the status of your order, you can now check your tracking and order details directly through your account dashboard. This is the fastest way to get real-time updates on your delivery.

👉 Visit: petchemist.com.au/account/orders

Key Points

1. Track Your Order Instantly

• Log into your account to view your order history, status, and tracking information in real-time.
• This page will show if your order has been dispatched and provide a direct link to the courier's tracking updates.

1. Still Need Help?

• If your tracking information shows your order was delivered but you haven’t received it, or if something seems off, you can still complete the Order Inquiry Form so we can investigate further.

FAQs

• Where can I track my order?

  Visit petchemist.com.au/account/orders and log in to view your order status and tracking details.

• What should I do if my tracking says 'delivered' but I haven’t received anything?

  Please complete our Order Inquiry Form so our team can investigate the issue with the courier.

• Will I be notified about the status of my issue?

  Yes, our team will review your form submission and provide an update or resolution via email as soon as possible.