About Pet Chemist
Am I locked into my AutoShip subscription?
Auto ship failed
Can I have more than one AutoShip frequency?
Can I purchase prescription medication without a prescription?
Can my vet write an "ongoing" prescription?
Click & Collect Service Ending from 1 July 2026
Cold Shipping Terms & Conditions
Delivery & Processing Times
Delivery Times & Dispatch Times
Do you Have a Retail Outlet?
Do you Ship Outside of Australia?
Does Pet Chemist sell
Free Shipping Over $99
How do I add a product to my upcoming AutoShip delivery?
How do I edit or remove the products in my AutoShip deliveries?
How do I figure out the right frequency for my AutoShip delivery?
How do I skip or edit the dates for my upcoming AutoShip deliveries?
How Fast is Shipping?
How long is a prescription valid for?
How much does Delivery Cost to my Post Code?
How to Cancel my Autoship Account
How to Cancel my Autoship Subscription
How to Contact Pet Chemist
How to Get a Shipping Estimate
How would I know if I still have a script on file?
I have one repeat, what does this mean?
I Want to Buy in Bulk
If I want my repeats or scripts returned, will you facilitate this?
Is Pet Chemist Online a Pharmacy?
Is the medication on your Site Authentic?
Medication Delivery Weight Limits at Checkout
My Order has not Arrived, What Should I do?
Order Shipped: Request to Change Shipping Address
Priority Processing Service
Product List, Price and Other Information
Returns of Prescription Medication
Script FAQs - Processing & Dispatch Times Medication Orders
Shipping - Why Wasn't my Shipping Free? OTC
Shipping and Delivery: FAQs and Common Issues
Shipping Prescription Medication
Shipping Refrigerated Items
Tracking Says Delivered but Cannot find Parcel
What AutoShip delivery frequencies are available to choose from?
What happens if my AutoShip products are out of stock?
What happens if my credit card was not successfully charged?
What if I cannot find a product?
What if my vet will not write a prescription?
What is Autoship?
What is the AutoShip Best Price Guarantee?
What is your Pick Up Location?
What is your Shipping Address?
When will I be charged for future AutoShip orders?
Where are you located
Where is My Order?
Where is My Order?
Which Shipping Method Should I Select?
Who dispenses the prescription medication?
Why don't you display pictures of medication?
Will multiple AutoShip subscriptions be merged into one delivery?
PayPal Not a Payment Option on Check Out