About Pet Chemist
Advice & Guides
Advice & Guides: Understanding Expiry Dates for Medications
Advice and Guides: 10 signs your dog may need canine probiotics
Advice and Guides: Are KONG dog toys worth it?
Advice and Guides: Caring for your aging companion: Essential tips for senior dog and cat wellness
Advice and Guides: Diabetes in pets – How to treat it, by Dr Ingrid Goodman
Advice and Guides: Diabetes in pets – What signs to look for, by Dr Ingrid Goodman
Advice and Guides: Dog & cat teeth cleaning: 11 FAQs answered
Advice and Guides: Dog walking essentials & accessories
Advice and Guides: Enrichment toys for dogs – What are they & why are they important?
Advice and Guides: FAQs about flea, tick and worming your pet
Advice and Guides: Flea treatment for dogs: All you need to know
Advice and Guides: How to help manage your pet’s anxiety and stress around the holidays
Advice and Guides: How to treat separation anxiety in dogs
Advice and Guides: How-to manage itchy skin in dogs & cats, by Dr Evie Knight
Advice and Guides: Managing your pet’s weight
Advice and Guides: On the prowl for healthy dog treats?
Advice and Guides: Seeking Veterinary Advice? Here's What You Need to Know
Advice and Guides: Successful dog training with treats
Advice and Guides: The importance of desexing pets, by Dr Ingrid Goodman
Advice and Guides: What do Vets say about probiotics for dogs and cats?
Advice and Guides: What does your pet’s poop say about their health?
Advice and Guides: What’s your pet’s body condition score (BCS)?
Advice and Guides: Your new puppy or kitten checklist
Advice and Guides: Zylkene: How it helps anxiety & stress in pets
Are All Products in Stock?
BCS Frequently Asked Questions (FAQs)
Can I Get a Prescription Outside Australia?
CBD Oil Products for Cats Availability
Compounded Medications
Getting Product Recommendations and Advice for Your Pets
How to tell if a product requires a prescription
How to Tell if You Need a Prescription for a Product
Ilium Dexapent 5mg/ml (50ml vial)
Live Chat
Plidogrel, Plavix out of stock
Product Complaint - General OTC (Reactions, Palatability)
Product FAQs - Caninsulin
Product FAQs - Caninsulin Stability During Transport
Product Prices
Promoting regular exercise
Solensia & Beransa available for purchase via Vet Clinics Only
Understanding Expiry Dates for Medications
What Expiry Date Can I Expect on the Product I Order?
What Is Your Email Address?
Orders & Payments
Contact Pet Chemist
Returns & Refunds
Are You Trying to Return A Product?
Can I Cancel my Subscription?
Exchanges
How do I Update the Credit Card Information for my AutoShip Payments?
How to Cancel An Order
How to Request A Return
How will I be Charged?
Late or Missing Refunds
Order Complaint
Refund
Refunds & Store Credit
Returns and Cancellations: How to Manage Your Orders
Returns of Prescription Medication
Returns Policy
Returns Policy
Returns Terms & Conditions
Sale Items
Shipping
Why has my Order been Refunded
Shipping Information & Autoship
About Pet Chemist
Am I locked into my AutoShip subscription?
Auto ship failed
Auto-ship Payment Error
Can I have more than one AutoShip frequency?
Can I purchase prescription medication without a prescription?
Can my vet write an "ongoing" prescription?
Click & Collect Service Ending from 1 July 2026
Cold Shipping Terms & Conditions
Delivery & Processing Times
Delivery and Dispatch Times
Delivery Times & Dispatch Times
Do you Have a Retail Outlet?
Do you Ship Outside of Australia?
Does Pet Chemist sell
Free Shipping Over $99
How do I add a product to my upcoming AutoShip delivery?
How do I edit or remove the products in my AutoShip deliveries?
How do I figure out the right frequency for my AutoShip delivery?
How do I skip or edit the dates for my upcoming AutoShip deliveries?
How Fast is Shipping?
How Fast is Shipping?
How Fast is Shipping?
How long is a prescription valid for?
How much does Delivery Cost to my Post Code?
How to Cancel my Autoship Account
How to Cancel my Autoship Subscription
How to Contact Pet Chemist
How to Get a Shipping Estimate
How would I know if I still have a script on file?
I have one repeat, what does this mean?
I Want to Buy in Bulk
If I want my repeats or scripts returned, will you facilitate this?
Is Pet Chemist Online a Pharmacy?
Is the medication on your Site Authentic?
Medication Delivery Weight Limits at Checkout
My Order has not Arrived, What Should I do?
Order Shipped: Request to Change Shipping Address
Pick Up Service
Priority Processing Service
Product List, Price and Other Information
Returns of Prescription Medication
Script FAQs - Processing & Dispatch Times Medication Orders
Shipping - Why Wasn't my Shipping Free? OTC
Shipping and Delivery: FAQs and Common Issues
Shipping Prescription Medication
Shipping Refrigerated Items
Tracking Says Delivered but Cannot find Parcel
What AutoShip delivery frequencies are available to choose from?
What happens if my AutoShip products are out of stock?
What happens if my credit card was not successfully charged?
What if I cannot find a product?
What if my vet will not write a prescription?
What is Autoship?
What is the AutoShip Best Price Guarantee?
What is your Pick Up Location?
What is your Shipping Address?
When will I be charged for future AutoShip orders?
Where are you located
Where is My Order?
Where is My Order?
Which Shipping Method Should I Select?
Who dispenses the prescription medication?
Why don't you display pictures of medication?
Will multiple AutoShip subscriptions be merged into one delivery?
PayPal Not a Payment Option on Check Out
Manage my Order and Account
Can I SMS a Copy of my Prescription?
Can my Vet send you my Script?
Cancel my Order
Discount Codes
Do you Accept Afterpay as a Payment Method?
Does Pet Chemist Have A Fax Number?
Editing my Order
How do I order repeats on file?
How Do I Send You My Script?
How To Change My Email Address
How to Empty My Cart?
How To Order Pet Medication
How to order the repeats on the prescription
How To Place A Script Order
How to Reset Password
How to Upload Your Prescription
I Have a Question About my Script
I Need to Update My Credit Card on File
I Was Charged But I Have No Order
Is GST Included In The Prices On Pet Chemist?
Payment Methods
Pet Prescriptions Simplified
Placing an Order ( New Script)
Pricing
Purchasing Pet Medication Through Pet Chemist With your Pet Insurance Provider
Repeat enquiry / Prescription status
Script - Posting the Original Prescription (How and Why)
Script FAQ - What Is The Original Prescription
Script FAQs - Can I Purchase Multiple Repeats at Once?
Script FAQs - Can You Dispense Off A Copy?
Script FAQs - Do I Need A new Script Each Time?
Script FAQs - How long Is A Prescription Valid For?
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